We offer international shipping services, with delivery times estimated between 10 to 30 days. However, please note that this is only an estimate, and customs or other factors outside of our control may cause delays. Shipments are handled by third-party shipping providers, and tracking information will be provided to you once the item has been shipped. Additionally, international shipments may require the recipient to pay import duties or taxes.

For orders within Australia, shipping is free when your purchase exceeds AUD$150. Under normal circumstances, local shipping takes between 3 to 7 working days. Please understand that this is an estimate, and third-party shipping providers handle our deliveries. We will package your order on the same day it's placed, and tracking information will be sent to you to monitor your order's progress.

All items listed in our store are available for order, including those that may not be in stock at our warehouse. Pre-ordered items will be delivered as soon as they become available. Please note that our shipping rates may change due to promotions or external factors. Shipping timelines are based on estimations and subject to delays caused by customs or other unforeseen circumstances.

If you need to return a product, please send it to our warehouse at 1-3 McCauley Street, Alexandria NSW Australia 2015. You are responsible for paying your own return shipping costs, and these are non-refundable. In the case of a refund, the cost of return shipping will be deducted unless stated otherwise. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

For any questions or concerns, feel free to reach out to us at info@letsbefrankskincare.com. We strive to respond as quickly as possible. Our head office is located at 3 McCauley Street, Alexandria, NSW Australia 2015. We appreciate your support and are thankful for your business.