Wave goodbye to dry skin! Our hydrating face serum isn’t just a drink for your skin, it’s a fountain of youth in a bottle, ensuring you radiate and shine brightly every day. Soak it up, lock in the moisture and go! Specifically formulated for menopausal, perimenopausal and postmenopausal skin, it boosts collagen production, deeply hydrates, and combats environmental stressors, leaving your skin radiant and youthful.
Benefits
How to Use
Key Ingredients
Product information
Frequently Asked Questions
Please check out the questions and answers below. You can also reach out to our customer service team here or you can email us directly at: info@letsbefrankskincare.com.How do I know if I am in perimenopause / menopause?
Menopause refers to the end of a woman's menstrual cycles and is diagnosed when she has gone 12 consecutive months without a menstrual period. Perimenopause is the transition period before the menopause.
What are some of the common skin concerns for menopausal skin?
There are numerous skin concerns that women can experience at during menopause which include: dryness, redness, sensitivity, uneven skin tone and pigmentation, loss of firmness and elasticity, and dullness and lack of radiance. Our Menopause Skincare range addresses all these common concerns.
What products are best for my skin?
Depending on your skincare concerns you should select products for that concern. You may also like to try complimentary products for your hair or body as well?
Do I need to use all the products in the range?
The Let’s be frank skincare range has been designed to be used together for the greatest benefit however all products can be used individually and offer their own benefits.
Can I continue to use the Let’s be frank range if I have already gone through menopause?
Yes absolutely. The Let’s be frank skincare range offers benefits for those going through perimenopause, menopause and beyond. All products offer benefits for a more mature skin.
1. International Shipping
We offer international shipping services, with delivery times estimated between 10 to 30 days. However, please note that this is only an estimate, and customs or other factors outside of our control may cause delays. Shipments are handled by third-party shipping providers, and tracking information will be provided to you once the item has been shipped. Additionally, international shipments may require the recipient to pay import duties or taxes.
2. Local Shipping (within Australia)
For orders within Australia, shipping is free when your purchase exceeds AUD$150. Under normal circumstances, local shipping takes between 3 to 7 working days. Please understand that this is an estimate, and third-party shipping providers handle our deliveries. We will package your order on the same day it's placed, and tracking information will be sent to you to monitor your order's progress.
3. Shipping Terms
All items listed in our store are available for order, including those that may not be in stock at our warehouse. Pre-ordered items will be delivered as soon as they become available. Please note that our shipping rates may change due to promotions or external factors. Shipping timelines are based on estimations and subject to delays caused by customs or other unforeseen circumstances.
4. Return Shipping and Refunds
If you need to return a product, please send it to our warehouse at 1-3 McCauley Street, Alexandria NSW Australia 2015. You are responsible for paying your own return shipping costs, and these are non-refundable. In the case of a refund, the cost of return shipping will be deducted unless stated otherwise. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
5. Contact Information
For any questions or concerns, feel free to reach out to us at info@letsbefrankskincare.com. We strive to respond as quickly as possible. Our head office is located at 3 McCauley Street, Alexandria, NSW Australia 2015. We appreciate your support and are thankful for your business.
Love It or Let Us Know – 30 Day Returns Policy
At Let’s be frank…skincare, we want you to feel fabulous in your skin, and with your shopping experience. We also know skincare isn’t one-size-fits-all. Hormones shift, moods change, and sometimes a product just isn’t your perfect match. That’s why we offer a 30-day Love It or Let Us Know Guarantee.
The Details
You’ve got 30 days from receiving your order to email us at info@letsbefrankskincare.com and let us know what’s going on.
Items can be used – because how else would you know if you love them?!
Returns must be sent back to us at your cost, and we recommend tracking or insurance (just in case).
If you paid via PayPal you can find our more here https://www.paypal.com/au/webapps/mpp/returns
Once your return arrives and is inspected, we’ll issue a refund to your original payment method, offer you store credit or exchange – whichever you prefer.
Please allow up to 5 business days after receipt for processing. We’ll keep you posted every step of the way.
What Can’t Be Returned
Sale items – all sale purchases are final.
Gift cards, or highly personal goods like intimate items or opened lip products.
Anything that’s empty (you’d be surprised), damaged due to misuse, or sent back without prior approval.
Got it as a Gift?
No worries – we can issue a gift credit if the item was marked as a gift at purchase and shipped directly to you. If it wasn’t marked as a gift, we’ll follow the above process with the original purchaser.
A Few Final Notes
If your return brings your order under the qualifying value for a free gift or promo, we may adjust the refund amount accordingly.
If you're returning an item that was part of a discounted set or bundle, the refund amount will be adjusted accordingly.
We reserve the right to decline returns that don’t meet the criteria (eg: items returned after 30 days without prior contact, or in suspicious quantities).
Products bought from other retailers? Please return them directly to them following their process as we can only help with purchases from letsbefrankskincare.com.au.
Need to swap something due to damage or defect? We’ll sort that ASAP – just send us a pic and your order details.
Our Return Policy is offered in addition to any other rights and remedies you have under any applicable law, such as the consumer guarantees in the Australian Consumer Law.
Send all returns to:
Let’s be frank…skincare
1-3 McCauley Street, Alexandria NSW 2015
Still Have Questions?
Our customer care team is small but mighty. Reach out to us at info@letsbefrankskincare.com and we’ll get back to you with support, solutions, and maybe a menopause meme or two.
Key Ingredients
Niacinamide
Betaine
Aloe Vera
Pomegranate Extract
Frequently Asked Questions
Is this serum suitable for all skin types?
Can I use this serum with other skincare products?
How long before I see results?
How long till I get my product?
What about returns?